Refund & Cancellation Policy

apex sells: apex Pro at $59.99/year (or $9.99/month or $4.99/week inside the app, and $19.99 every 3 months for riders already on that plan) and apex Pro for life at $149.99, a one-time in-app purchase that never renews. apex Elite is no longer sold; this page still covers Elite bought earlier. Ride credits — a one-off item that unlocks one ride, does not renew and does not expire — are no longer sold to new riders, but this page still covers credits bought earlier. This page explains how to cancel each and when you can get a refund.

Which store billed you decides who you cancel with, and it is not always the one you expect: a subscription bought inside the iPhone app is billed by Apple even though the app is ours, and only a subscription bought on this website is billed by us. Both routes are covered below.

Cancelling

• Bought in the iOS app (billed by Apple): open Settings on your iPhone → your Apple ID → Subscriptions → apex Pro → Cancel. Cancelling stops the next renewal; Pro stays active until the end of the period you already paid for.
• Bought on this website (billed by Paddle): sign in at getapexrider.com/account to cancel, update your payment method or view invoices - or use the link in your Paddle receipt email, or email us at ofirlenderman@gmail.com and we will cancel it for you.

Refunds

• Web purchases (Paddle): if you are not happy, email us within 14 days of a charge (first payment or a renewal) and we will refund it in full. Refunds are processed by Paddle back to your original payment method, usually within 5-10 business days.
• App Store purchases (Apple): Apple handles these refunds directly. Request one at reportaproblem.apple.com. We cannot issue refunds for Apple-billed purchases ourselves.

Renewal reminders

Subscriptions renew automatically at the end of each period. If a renewal charge surprised you, contact us within 14 days of the charge and we will make it right.

Contact

ofirlenderman@gmail.com - we usually reply within one business day.